FAQ
1. Where do you ship?
We currently ship across the United States.
2. How long does shipping take?
We offer several shipping options for our customers:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Please note that delivery times may vary slightly depending on your location, holidays, or carrier delays.
3. When will I receive my tracking number?
Tracking information is usually sent within 1–3 business days after your order has been processed.
4. Can I change or cancel my order?
If your order has not been shipped yet, please contact us as soon as possible. We’ll do our best to help.
5. Are your perfumes long-lasting?
Our fragrances are carefully selected for quality and performance. Longevity may vary depending on skin type, environment, and fragrance concentration.
6. Do you offer refunds or returns?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will review your request and help resolve it as quickly as possible.
For hygiene and safety reasons, opened or used fragrance products may not be eligible for return.
7. How can I contact customer support?
You can contact us anytime through our store’s Contact page or by email. We aim to respond within 24–48 business hours.
8. Are your payments secure?
Yes. All payments on SavageDustRoom are processed through secure and encrypted payment gateways to ensure your information stays protected.
9. Do you offer free shipping?
Yes! We offer free shipping on eligible orders with our standard 7–14 business day delivery option.
10. What should I do if my package is delayed?
Shipping carriers may occasionally experience delays due to weather, holidays, or high shipping volumes. If your package seems delayed, please contact us and we’ll gladly assist you.